Returns

EZ Skincare uphold customer service with the highest priority. For this reason our returns policy is customer friendly and we do our very best to ensure every single customer is satisfied with their purchase.Should you receive an order that arrives damaged, please contact us immediately so that we may arrange for it’s return and for a replacement to be sent to you.

We are happy to replace any item that is faulty, however if you simply decide you no longer want the product or do not like it, we cannot refund, so please ensure you are selecting the right product.

EZ Skincare do not manufacture the products we sell, however we have carefully selected products that have been audited, approved and are of the highest quality.

We firmly believe that the products we sell via our online store are the best in their category, therefore we experience very few returns.

However, as customer service is our priority, if you are not happy with your purchase and want a refund, we request you do the following:

  • Email us at ezskincarewellness@gmail.com with the details
  • Ensure that you contact us within 1 day of receiving your order
  • Return the product to us within 14 days of placing your order

Upon receipt of your product we will assess the situation and depending on the outcome:

  • Provide you with a full credit for the item plus postage or;
  • Send you a replacement product or;
  • Refund the amount of your purchase.


Have a question about our Return Policy? You are most welcome to email us directly.

Privacy

The Collection of Personal Information

In some circumstances, EZ Skincare may request personal information from you, such as your name, e-mail address, company name or telephone number. Your response to these inquiries is strictly voluntary. EZ Skincare uses this information to customize your experience on our website. In addition, EZ Skincare may use this information for other business purposes, such as alerting you to products and services that can assist you in your business, promoting site registration, and assisting in processing orders. In general, you can visit our site without divulging any personal information. However, there are some areas of this site that require your information to complete the customisation functions, and may not be available to those who elect not to reveal the information requested.Collecting Domain InformationBallina Health and Beauty Pharmacy also collects domain information as part of its analysis of the use of this site. This data enables us to become more familiar with which customers visit our site, how often they visit, and what parts of the site they visit most often. EZ Skincare uses this information to improve its web-based offerings. This information is collected automatically and requires no action on your part.Using the Site’s web server log files, we use IP addresses to analyse trends, track users’ movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. This information may include the URL that you just came from (whether this URL is on our site or not), which URL you next go to (whether this URL is on our site or not), what browser and operating system you are using, your IP address etc.Our Disclosure of Your InformationUnfortunately, due to the existing regulatory environment, we cannot ensure all of your private communications and other personally identifiable information will never be disclosed in ways not otherwise described in this Privacy Policy.By way of example (without limiting the foregoing), we may be forced to disclose information to the government or third parties under certain circumstances, or third parties may unlawfully intercept or access transmissions or private communications. We can (and you authorise us to) disclose any information about you to law enforcement or any other official government body as we, in our sole discretion, believe necessary or appropriate, in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.As a general proposition, we do not sell or rent any personally identifiable information about you to any third party.· Advertisers

We do aggregate personally identifiable information and disclose such information in aggregate to advertisers and for other marketing and promotional purposes. However, in these situations, we do not disclose to these entities any information that could be used to personally identify you.· Legal Requests

We cooperate with law enforcement inquiries and other third parties to enforce laws, intellectual property and other rights. Local and international law enforcement agents can request and may receive your personally identifiable information.· Suppliers and Other Service Providers

From time to time, we use third party Suppliers and Service Providers to facilitate our services. Where any Service Provider collects information directly from you (such as the situation where we ask a Service Provider to conduct a survey for us) you will be notified of the involvement of the Supplier or Service Provider, and all information disclosures you make will be strictly optional.

Our Use of Your Information

We use personally identifiable information about you to improve our marketing and promotional efforts, to statistically analyse site usage, to improve our content and product offerings and to customise our site’s content, layout, and services. We believe these uses allow us to improve our site and better tailor it to meet our users’ needs.

We use your e-mail address to send you newsletters or other communications that you have requested from the Site. Out of respect for our users, we give you the opportunity to opt-out at any time.